Thank you for your purchase. We hope you are happy with your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All return items must be in a new and unused condition, with original tags and labels attached.
Return Process
To return an item, please email customer service at hanstock.proucts@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and then mail your return to the following address:
Hanstock Products Ltd
ATTN: Returns
RMA #
49 Kestrels Mead
Tadley, Hampshire
RG26 4QD
United Kingdom
The customer is liable for return shipping.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least thirty (30) working days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products please contact us at hanstock.products@gmail.com to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned
- Liability for return shipping payments will be dependent on reason for return
Questions
If you have any questions concerning our return policy, please contact us at hanstock.products@gmail.com